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X-WR-CALNAME:Van Horn University
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SUMMARY:701 Mobile Service Experience
DESCRIPTION:This class is required for Mobile Service Technician, Service Advisor, & Mobile Service Manager Certifications. The purpose of this course is to teach the associate how to deliver an exceptional, dealership-quality experience from the customer’s driveway or workplace.\nThe student will learn the following impact items:\n\nWhat the ideal mobile service experience looks like from arrival to departure\nPresenting yourself, your vehicle, and your tools in a professional manner\nCommunicating clearly with the customer in their home or workplace\nHandling unexpected concerns and additional needed work professionally\nEarning five-star reviews, referrals, and the next scheduled appointment\n\nThis class is designed for the following associates… Mobile Service Technician, Service Advisor, Service Manager, BDC, & General Manager.\nTAKE QUIZ WATCH REPLAY\n
URL:https://vanhornuniversity.com/events/701-mobile-service-experience/
CATEGORIES:All Courses,Mobile
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